Not only do you guys have great pool service, but your customer service is beyond anything I could ever ask for. You go above and beyond to accommodate, and you guys are my first reference for friends and family. You called two weeks ago and I last minute switched the date on you guys and now here you are calling again just to follow up . The customer service is unmatched by any other pool service company even during these crazy times.
Dear Julie & Team Kazdin,
Thank you for another fantastic season with our pool & spa.
We couldn’t be happier with your service and attention to detail.
Having used many other pool companies before, Kazdin is hands down the best in the biz.
Thank you so very much and enjoy the offseason.
Thanks again, Matt, and thanks for a great, trouble free summer! Crystal clear all season! We were the envy of the neighbors!
All around excellent, efficient and professional service. Special thanks for the requested asap repair of the spa as was needed for my recuperating wife. It was greatly appreciated.
In a world filled with amateurs, it is very refreshing to do business with real professionals.
Matt: Thanks so much for sending Julio and Rickey yesterday to get my Pool ready for swimming by the Fourth of July. They did an excellent job and we are now ready to enjoy….Hope you have a nice holiday! M.B.
Hi George – The pool looks great and we all enjoyed being outside around it
this past weekend. Thank you for all the good work and for getting it done
in time. Best, Genie
Through the years I have always found Kazdin Pools to be responsive, highly competent and fair.
Hi George, wanted to let you we are enjoying the pool. That new handrail seems to be doing the trick.
Teddy, Terry and your crew overall have done a great job! As a son of a contractor, I appreciate the skill and ethics of your crew. Their unwillingness to rush, that which should not be rushed is to be commended.
Thank you for the Update. And very importantly thank you very much for your efficient and thorough work on our pool system. You investigated this step by step and got things working as they should. It was very professional and stress reducing for us.
I can’t thank you enough for getting your service men out to my pool today to clean it and more importantly to get the right chemicals in to clear up chlorine lock and other contaminants that would have made the pool unswimmable for the long July 4th weekend. Also, Maryann was very helpful in having my basic chemical readings diagnosed this morning to determine that I had chlorine lock, after which she contacted you to respond to my request for service today. I can’t tell you how thrilled I was to see the red Kazdin truck in my driveway! The pool looks great now compared to this morning.
Brian – just wanted to say the pool looks great. Is the water taking the
chlorine better so far and are the chemicals more balanced? It seems to
be – based on swimming so far the water seems a lot less irritating.
Thanks for your help with this.
We have sold our house.
We have lived in East Hampton for over 30 years and considered it a pure paradise. My wife and I can only hope that whatever our new adventure will be would be a joy if only it measured up to 50% of our time “out east”.
I also gave a recommendation that you have been our service provider for over 25 years and are highly regarded, professional and conscientious and have always taken great care to make sure our pool is performing at its peak for a most enjoyable summer experience.
I would like to take this opportunity to personally thank you and the Kazdin family for all the help and attention you gave to our needs. You were always spot on with any recommendation and made sure that any work was performed in a professional and timely manner. I would recommend you to anyone and hope your company continues to provide the excellent service and care that you have demonstrated to us.
Thank you for everything and the years of great service and relationship.
Wow, you all are like Christmas elves. Imagine my surprise when I came home from school today to the job done. Thank you. My family arrives tomorrow and this is such a treat. They don’t get to visit a lot so I really appreciate the quick turn-around on this project. I know I did not give you much notice on this one Thank you very much.
Dear George and the Kazdin team,
Thanks to your professionalism, open communication every step of the way and pool expertise we are enjoying a relaxing holiday. You were right – the Mineral Spring application is wonderful. It has been a pleasure working with you and your team. Have a terrific holiday!
All the Best,
I, personally, extend a separate and very effusive thanks again to all of you for the way you have helped me since my husband passed away. I know it is a cliché but “I could not have done it without you.” I truly believe that your service to me went way beyond just good customer service. I cannot say enough about your responsiveness, guidance, and support. Thank you all.
Wishing you all continued prosperity, and happy lives.
My best, E. Robinson
Re: Letter of Recommendation for Kazdin Pools & Spas
Dear Sir or Madam:
I am pleased to provide this letter of recommendation on behalf of Kazdin Pools & Spas, which installed a new 20 x 40 gunite in ground pool with saline system, pool heater, and
synthetic rear deck (attached to the house and separate from the new pool) at my Water Mill farmhouse in the summer of 2014.
My farmhouse was built in approximately 1986, When I purchased the house in
1997 , the existing vinyl pool was perpendicular to the house and surrounded by a wom out
wooden deck which required constant painting and maintenance, The vinyl pool and deck were too close to the house and looked very dated.
I envisioned a beautiful backyard with an estate-like feeling, I hired Kazdin
Pools & Spas to demolish the old pool and deck and to install the new in ground gunite pool,further away from and parallel to the house, and new larger synthetic deck attached to the house.
Kazdin Pools worked with me to select the best location for my new in ground
pool, and helped me design the new larger deck, Throughout the demolition and construction process, they emailed pictures to show me the progress of the work. When the job was finished I was very happy.
The finished gunite pool and deck are beautiful and I look forward to enjoying my backyard for many years. Accordingly, I am pleased to offer this recommendation of their work.
CAROL R. FINOCCHIO
June 9, 2014
Thank you so very much for the repair and for the photos.
We really appreciate your professionalism.
It is a pleasure to work with you.
Marylu Simon and Judy Zimmerman
May 27, 2014
Just a quick email to let you know how much I love the new pool liner!!!
The color is exactly what I wanted and my pool looks so beautiful!! Thank
you so very much!!
July 25, 2013
We are loving the pool George….thanks from the whole family
July 19, 2013
Thanks. You all have been so responsive. It is greatly appreciated
June 23, 2013
Kazdin Pools built the pool in our East Hampton house last summer. The construction project, our first involving a pool, went well, although like every customer, we would have liked it to have progressed more rapidly; much of the delay was for events not under the control of Kazdin Pools (e.g., surveys, Building Permit). This year, we had Kazdin Pools build the shed required by town ordinance to contain the pump, and expanded by us to provide storage space as well. This was accomplished quickly and efficiently. During shed construction a problem with the pool, which I would never have noticed, was pointed out by George Kazdin; it required a great amount of work to correct, at considerable cost to the company but at no cost to us. Among the real benefits of working with Kazdin Pools are the very clear communications about the building process provided during the construction phase (with frequent photos), and the very clear delineation of the customer’s financial responsibilities provided by its business office.
June 15, 2013
Anthony was here. He’s a really good worker. Showed me the motor operation and cleaning.
June 10, 2013
Just wanted you to know how happy we are with the new pump. Our pool looks crystal clear
And it is so quiet!!!!
Thanks as always for the great work and your help during the down time
Lynn C. Reed
May 23, 2013
Thank you very much for the wonderful spa. We have used it every night so far and I have to tell you, when I get home from a 16 hr day at work, that thing is just what I have needed. Thanks again. Have a great weekend.
All the best,
Brian Curtin – Club Manager Great Rock Golf Club/Blackwells Restaurant
May 18, 2013
Dear Mr. George Kazdin,
When Glen Protus appeared several weeks ago to begin opening our pool, we were thrilled and relieved at the same time. Glenn is the primary reason that we remain with Kazdin pools for our service. He is not only completely professional and thorough in his work, but he is genuinely a kind person.
Glenn often gives us tips on how to better maintain our pool between service calls. When he comes to service our pool, he is extremely respectful of our privacy, as any professional should be. Glenn is aware of all of the intricacies of the operation of our pool, so we can enjoy the swimming season knowing that our pool will be in great shape for both swimming and entertaining.
If we ever lost Glenn as our pool technician, we would be be very upset and we would dread the whole procedure of having to teach a new pool technician about all of the idiosyncrasies of our pool, our yard, and even of the behavior of our dachshund, Domino, who also loves Glenn.
Glenn is a very positive representative of Kazdin Pools. Very few service companies on the East End have an employee of such caliber. He is highly proficient and he is one of the major reasons why we continue to use your services. No one else who we hire to assist us in the maintenance of our yard even comes close to the level of Glenn’s competence and professionalism. We look forward to him helping us with our pool maintenance every year.
You are truly fortunate to have Glenn Protus as a member of your staff.
Mr Scott Dinstman and Dr Michael J Elinski
November 21, 2012
To whom it may concern:
I am pleased to write this letter of recommendation with regard to Kazdin Pools, Inc. Kazdin began servicing our pool in 2010. They immediately discovered and repaired a leak that two other pool companies had been unable to discover, much less resolve. In the spring of 2011, Kazdin completed additional repairs and performed marble dust services, which made an extraordinary improvement in our pool — it was as if we had a brand new pool. Most recently, last year, Kazdin Pools installed a spa system. Their work performance has been consistently exemplary. We built our pool 13 years ago. During that time, we had engaged three prior pool service companies, all of which had been recommended, and yet all of which were very disappointing. Kazdin’s service has been superior in terms of both performance as well as service. I think George Kazdin sets the tone for his company. The administrative staff in the office and the people who perform the services in the field all seem dedicated to providing courteous and excellent service. I truly have no complaints.
I think you can be highly confident that Kazdin Pools will provide you with exceptional service.
Very truly yours,
October 16, 2012
Re: Pool Construction
Thank you for your efforts in building my pool in Shinnecock Hills, Southampton. I appreciate your thoughtful input into the design and location of the pool. The difficult circumstances we were given by the Town of Southampton made the project more challenging than perhaps your average pool construction. Dealing with the wetlands issues clearly compounded those problems. Your availability during the entire process was excellent. We are pleased with the end result. The pool is well constructed and pleasing to the eye. It clearly adds to the value of our property.
Quinten C. Stevens
October 12, 2012
I WISH TO COMMEND THE PERFORMANCE OF YOUR EMPLOYEE, DAN. HE DID EXCELLENT WORK WEEKLY AT MY POOL… TRUST HE WILL CONTINUE NEXT
SINCERELY, DR. BRODY
September, 3, 2012
Thank you for another summer of excellent pool service, most particularly with Marek. ~~
August 16, 2012
Dan always does a superb job-
Thanks for always great satisfaction with your service
Regards Michael schwalb
August 11, 2012
We just want to let you know that we appreciate the great service that Dan gave us again this year. He was friendly and efficient knowledgeable and took good care of our pool.
William and Mary Sanders
August 7, 2012
Thank you all so much for taking such good care of my pool.
June 30, 2012
I would like to thank you for the successful completion of our pool. The project was completed in a professional manner and the quality of the construction is superb. Your knowledge and expertise allowed us to navigate a challenging land grade issue with ease.
Thank you again for personally walking us through the process from beginning to the end. I would definitely recommend Kazdin Pools to anyone researching a pool construction contractor.
Very truly yours,
Gregory N. Ferraris
June 1, 2012
A belated “Happy Anniversary” for your 40 years in business!
I write you not only as a businessman that shares a long time business history,
but also as a customer. Kazdin takes care of my Jacuzzi. Based on the
excellent customer service I receive, I am not surprised you have been in
business for so long.
I have had some “tough years” also, so I know firsthand what an
accomplishment you have achieved.
M. Timothy cunningham
May 26, 2012
Thank you so much for meeting the Memorial Day target…..my kids and grand
kids are having a ball.
Also….your technician Eric is a fine, competent individual….Thanks to
him as well….
September 6, 2011
Hi Julie – Everything is ready to be closed down. Thanks for having the pool ready for swimming this past weekend. With the storm and the power outages, we didn’t expect it to be so clean and swim-ready.
Really appreciate it –
and have a good day –
September 2, 2011
Pursuant to the Hurricane of 8/27 the condition of our pool was frightening and I wondered if Labor Day weekend would be cancelled. But your agent Brian Boucher provided us with outstanding service as usual and to our amazement we now are able to enjoy the holiday weekend. That wonderful person deserves a raise and a pat on the back.
September 1, 2011
The service tech did a great job !!..no leaves and water is clean.I’m sure you were extra busy this week with clean up’s and do appreciate that the weekly service wasn’t interrupeted.
Please pass on to the service tech my thanks and to you as well.
July 18, 2011
I just wanted to drop you a note thanking you for the great work you have done at my house over the years. We could not be happier with the most recent addition of the stone patio and spa. We are enjoying both immensely along with our pool you installed seven years ago. Thanks again for all your great work. I would be happy to be a reference for you and your company any time.
Very truly yours,
June 29, 2011
I am writing this letter to thank you and your staff for helping to solve a potentially very difficult problem with my pool. I was very pleased with the extraordinary efforts that both you and your staff demonstrated in solving this problem. I would like to give particular praise to Anthony who came last Saturday and really went out of his way trying to solve problems with my motor after the wall was fixed. It is a pleasure to deal with a company that has their clients’ interests in the forefront of their efforts.
Thanking you again.
Best Regards. Sincerely,
Robert L. Cristofaro, M.D.
June 09, 2010
Today’s incident resulting in prompt complete repair of my pool malfunction reinforces the proper judgement in continuing to rely on Kazdin Pools for all my pool service. Competent, efficient service remains.
Dr. Jack Gruber
May 17, 2010
I just wanted to tell you how happy I’ve been with your service. You guys are amazing!! having just come through a year and a half house and yard renovation, I’ve been dealing with so many contractors — architects, electricians, plumbers, security alarm companies, landscapers etc., etc., and I have to tell you it’s always such a pleasure dealing with you and all the people at your company — everyone is always so responsive and nice (really generous of spirit).
If EVER you need to use me as a reference, please do so. If ever you’d like for someone to look at the pool/equipment, I’d be happy to help out.
Thank you. Thank you. Thank you.
May 06, 2010
There are a lot of companies in the Hamptons and indeed all over the world who talk a lot about customer service. There are few who deliver it. Kazdin Pools is one of the few who do deliver. From Kazdin you get a real person answering the phone, not a computer menu. From Kazdin you get friendly staff who actually listen to you. From Kazdin you get people who take pride in their work and it shows. I’ve been a very satisfied customer of Kazdin Pools for 17 years. Everything from major work to routine maintenance has always been done extremely well. You guys are really doing something right. It’s called customer service. Thank you so much.
Thanks for stopping by today. I just wanted to drop you a note to let you know that your people are doing a great job taking care of my pool this summer. Each weekend it looks perfect, regardless of how we left it the previous weekend. Please thank them for taking such good care of us.
Ken George and family
June 29, 2007
Kazdin Pools, Inc.
Attn: George Kazdin
George & Team,
We just wanted to thank you for all the beautiful work Kazdin Pools did for us. We are thrilled with the bluestone patios, the outdoor fireplace, the built in grill, awesome hot tub and new liner and steps. The Pennsylvania bluestone walls and stonework are just gorgeous, and we couldn’t have imagined at the start of the project how beautifully it all would have come out!!
We appreciate your eye for detail and partnership on this project. You were great about anticipating all the issues and Terry and team were fantastic partners, and all involved were professional and courteous.
We look forward to enjoying many years of outdoor fires, grilling, swimming and fun in our backyard!
Many thanks again,
June 3, 2005
To whom it may concern;
We are pleased to recommend Kazdin Pools without any reservation. From the very first conversation through the final completion of the job (and what a beautiful job it is!), all of the work was performed in a professional manner and at the highest level of quality.
George Kazdin personally worked with us in all stages, helping us to determine exactly where on the property the pool would be best located, and to envision and create our backyard oasis. Kazdin Pools transformed a very challenging hillside formation by means of a stone retaining wall and bluestone steps and patio that rival the beauty of the pool itself.
Throughout the process, George was accessible, responsive, and knowledgeable about what he and his staff were doing and could do to carry out the project. Further he secured and coordinated seamlessly the other contractors. We are totally satisfied, indeed thrilled, with the completed work, and we could not be more enthusiastic in recommending Kazdin Pools.
May 9, 1994
Just a note of Thanks to you and your crew for your help in opening my pool for the season. As you know we were shooting a video commercial to promote our Gas Grill and the producer suddenly decided that the pool you built for Sandy and I would make the perfect background. Unfortunately, I had to be out of town the week before the shoot and could not make sure the pool was going to be ready. But Kazdin Pools to the rescue, your people opened the pool on Thursday, came back Saturday for the finishing touches and voila a perfect setting for our video on Tuesday.
Please give the Thanks to your crew, as always a Job Well Done!
Very truly yours,
Nolan R. Hadix
June 27, 1989
Dear Mr. Kazdin:
We can’t express loudly enough our total satisfaction with your company and its efficient, devoted employees. We have had the pleasure of dealing with Glen, Joan, Tom and Joe (and most recently, even your wife!) – their professionalism says a lot for your company. We find them to be knowledgeable, organized, and experienced in their work and the way in which they conduct themselves.
It has truly been a pleasure dealing with Kazdin Pools and we look forward to a continuing relationship for many years.
Fran & Paul Silver